A dog trained to lead a blind person will be carried free of charge in addition to normal free baggage allowance, provided that such a dog accompanied a passenger with impaired vision and dependent upon it, and proper permits are obtained for entry into the country or territories of transit where such permits are required and only if the evidence of possession of such permits is presented prior to reservation being made, unless any country or territory on the route prohibits the entry of a dog, carriage will be refused.
Under certain operating conditions, such as more than 4 hours flight, VVIP flight, Official Carrier Flight or on certain types of aircraft, it is some time not possible to carry a dog in the passenger cabin and therefore, carriage can be refused.
The passenger will be requested to put a muzzle on the dog, to avoid annoyance/disturbance to other passengers.
Biman will not be responsible in the event any such dog is refused entry into or passage through any country or territory. The owner will have to assume all risks or injury to or sickness or death or such animal carried under this rule.
Categories of dogs of assistance
- Eye seeing dog (to assist person with visual deficiency)
- Hearing hear dogs (to assist person with auditory deficiency)
The statute of assistance dog is recognized to the dogs trained in certificated, national or international, establishments. The assistance dog must carry the badge that classifies it as such in a visible way. The passenger must prove whenever necessary, the identification of the animal as assistance dog and fulfill the sanitary requirements, as well as provide for the animal correct behavior and is responsible for any damages that the animal may cause to another person.
Whenever travelling in the cabin, the dog may not occupy a seat neither block the ways, including the emergency exits. Reservation control department (or cabin crew staff), shall assign a window seat for the passenger in order the dog may stay on the floor near the passenger avoiding that the dog blocks the way of the other passengers in the same row, (whenever possible should opt for seats with more space in front, except seats in the emergency rows).
If a flight segment is scheduled to take within four hours of flight, reservation/ticketing staff must request the passenger to provide documentation that the Guide Dog will not need to relieve itself or can do so in a way that will not create a health or sanitation problems on the flight.
This document must be produced at the check-in as well. If the passenger is unable to provide the obligatory documentations for carriage in cabin, the guide dog can be accepted only as checked baggage. The guest has to carry an absorbent protective sheet/mat to be placed in front of the seat to be occupied.
These guide dogs are carried free of charge in the cabin.