Biman Bangladesh Airlines Ltd is committed to avert and eliminate barriers to ensure accessibility. As a national carrier of Bangladesh, we strongly believe in and do acknowledge the principles with regard to accessibility set out in section 6 of Accessible Canada Act(ACA) and the regulations outlined for compliance in the Accessible Transportation Planning and Reporting Regulations (ATPRR). For better insight for preparing this accessibility plan necessary inputs are taken from different organizations such as National Foundation for Development of the Disabled Persons-Govt. of Bangladesh; Persons with Disabilities Rights and Protection Act 2015 - Govt. of Bangladesh; National Forum of Organizations Working with Disabled (NFOWD) - Govt. of Bangladesh, Centre for the Rehabilitation of the Paralyzed (CRP), Bangladesh and Sporsho Foundation, a NGO deals with the blind people. For strengthening the plan, persons having disabilities will be consulted in the future; opinions will be taken from different category of people in order to pinpoint probable barriers and to find a way out to for possible solution.

Contact & Feedback

• Contact Person & Feedback Recipient

  Manager Ground Service, Customer Services Division
  Balaka Bhaban, Biman Head Office
  Kurmitola, Dhaka-1229, Bangladesh

• Phone

  Bangladesh:
  +88 01777715533- Station Manager, Airport Services (24x7)
  +88 01717103675- Deputy Manager, Ground Services (Day Time Only)

  Toronto:
  +1 437 425 2874- Station Manager (Day Time Only)
  +1 416 546 2121- Sales/Reservation (Day Time Only)

• Email

  [email protected]

• Feedback

  You can submit anonymous feedback here.

  Accessiblity Feedback Form

Biman Bangladesh Airlines is dedicated to ensuring that our digital platforms and services are accessible to everyone, including individuals with disabilities. We are committed to providing a seamless and inclusive digital experience for all our customers.

Objectives:

• 1. To comply with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA success criteria.
• 2. To improve the accessibility and usability of the www.biman-airlines.com website.

Biman Bangladesh Airlines ensures that passengers with a certain range of disabilities are assisted by trained personnel to provide appropriate support, ensure safety, and handle various situations with sensitivity and professionalism.

Biman Bangladesh Airlines will ensure accessibility issue is taken into consideration in its procurement process while evaluation of purchasing goods , services and facilities like wheel Chair, Ambu-lift, Ground Service Equipment, New Aircraft etc. and wherever possible, persons with disabilities will be consulted.

Services to passengers’ originates from booking a ticket till safe arrival at destination. Biman Bangladesh Airlines offers various facilitations to passengers throughout its journey ranging from providing a wheel chair, booking a stretcher, assisted with check-in, priority boarding and deplaning and carriage of service animals. In order to make the journey more satisfying, Biman will ensure training to employees, equipment available to provide the services, more interaction with organizations handles people with disabilities.

A suitable & comfortable transportation will be ensured to the persons with disabilities. Biman will provide Wheel Chair Services, Ambulift, Ramp Coach Services etc., to the persons with disabilities on report at Airport and to/from terminal & aircraft. Biman Bangladesh Airlines will coordinate with its service providers and airport managing bodies to ensure accessible transportation.

Biman Bangladesh Airlines is committed to focus on increasing accessibility by facilitating reduced mobility passengers with comfortable mobility aids, guidance, carrying onboard aisle chair, storing luggage in overhead compartments. Biman will explore scope to enhance built in facilities in consultation with airport authority.

Biman Bangladesh Airlines shall comply with Personnel Training for the Assistance of persons with Disabilities Regulations (SOR/94-42)

To become compliant with the Accessibility Canada Act (ACA), Biman Bangladesh Airlines is committed to comply with the Accessibility related regulations and standards and also whenever required will get consultations with Chief Medical Officer of Biman Bangladesh Airlines Medical Centre and keep on communicating with disability rights organizations and consultations will also be carried out with people having disabilities.

To get assistance and guidance for implementing the accessibility plan, formation of an advisory Committee is under process. An initial meeting with prospective members of the advisory committee was held on 21-May-2024 where President & Founder of Sporsho Foundation, Dy. General Manager of Centre for the Rehabilitation of the Paralyzed (CRP) and relevant departments of Biman Bangladesh Airlines were present. An internal working group is currently working to materialize accessibility plan and also, planning is there to widen the consultation process through meetings and workshops engaging advisory committee members and employees having disabilities. Feedback received through these processes will be incorporated in the policy matters of the company to implement the accessibility plan.